About Blaze

Blaze is building the most complete marketing tool for teams of one to produce on-brand content in half the time and grow their businesses faster on the internet.

We're not just building a software product at Blaze—we're building a mission-critical platform that evens the playing field for entrepreneurs worldwide so they can compete on the internet, win against the big guys, and control their own destinies.

Blaze customers can plan months worth of ideas, create high-quality 'drafts for every piece of content, and automatically schedule them to post in 60 seconds flat.

Blaze has served tens of thousands of small business owners. Now, we're growing our team on our way to a million customers plus.

That’s where you come in: we’re looking for a highly personable, high bandwidth Customer Ops lead to be the face of Blaze across our key touchpoints, and help turn our customers into a key source of community-led growth.

About the role

Sitting on our marketing team, you’ll work with our customer growth lead to execute our customer-facing programs that engage our users and facilitate growth through them. You’ll handle strategic projects that directly involve working with and assisting our customers, plan first-in-market growth experiments, and most importantly, ensure our best customers love Blaze and help us expand further and faster. 

Specifically, you will:

• Conduct customer interviews and testimonials to be shared on our website and social media 

• Host webinars for prospective users and current customers

• Moderate conversations and engagement In our online customer community

• Plan upcoming customer events and our first annual conference

• Write and manage our help center content, including articles and videos

• Own our database of customers who love Blaze and want to partner with us

• Contribute to product strategy by sharing customer feedback & feature requests

• Be the voice that champions our customers in our company

About you

Please apply if you have:

• 5+ years in a customer-facing ops, sales, service, or support role

• Tenure at a successful, high-growth, consumer startup

• Started or managed a highly-engaged online community

• Planning and running large online events 

• Video scripting, recording, or editing experience

Skills that make you stand out:

• Extraordinary emotional and social intelligence: you can make anyone do anything 

• 10/10 extroversion: you love people and enjoy spending your day talking to them 

• Excellent written communication: people say you’re the best writer they know

• Incredible attention to detail: you never miss a single thing even in complex plans 

• High bandwidth: you can calmly spin 10 plates at the same with a smile

Our Team

At Blaze, we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken some extraordinary twists and turns. At Blaze, we welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge the status quo. Join us.

At Blaze, we:

• Are fundamental optimists who believe we're still only at the start of the AI age.

• Go to extraordinary lengths to distinguish ourselves through world-class work.

• Prioritize quality over speed, and speed over scope.

• Desire working with deeply kind, mission-driven people.

• Strive to make the complex simple.

• Use first principles to debate ideas, test assumptions, and make decisions.

• Seek the truth by putting data above opinions.

• Assume good intent and give tactical feedback to help each other get better.

• Hold no ego—when our customers win, we all win.

As a company, we are seriously committed to your professional development and growth:

• You will set your own monthly goals aligned with our ambitious strategy

• You will have our collective support in achieving major wins—and personal coaching from your manager

• You will be able to request and manage your own budget

• You will be encouraged to take risks, try new things, and be creative with your work

• You will have many opportunities to exchange and engage in feedback

• You will be offered continual chances to stretch yourself and raise your own bar

• Helping a small company grow 30%+ month-over-month

• You will be rewarded for achieving excellence and mastery

Interviewing at Blaze

It’s our goal to provide an efficient, transparent interview experience that respects you and your time. Our roles typically have a four stage process (sometimes more) and we like to move through those as quickly as calendars allow. After submitting your application you will hear from us whether you are a strong fit for the role or not! From here you can expect:

1. An initial screen with our COO, the hiring manager

2. A technical exercise appropriate to the role

3. A leadership interview with our CEO

4. Group interviews with our marketing and growth team

Your time is valuable, so we try to give you as much information as possible throughout our process to make the best decision for you. Reach out if you have any questions.